Shipping & Returns

 

Terms and Conditions
 
Prices
 All prices supplied are in Euro, and include VAT
 
Delivery Costs
The complexity of setting up a website to deal with every permutation of transport and package sizes, means we must ask those choosing to send goods to Europe and the Rest of the World, accept that the carriage costs are only an estimate and to wait for us to contact you with a quote for your order. You can then decide if you wish to proceed with the order at which point we will then refund or adjust the purchase total.
 
Delivery to addresses in Cyprus
We take great care to ensure that everything we send you is carefully packed to arrive in good condition and is insured whilst in transit. Before signing for goods always check the packaging for damage. Do not sign for damaged goods as you are signing goods received in good condition. If there is obvious damage ask for the goods to be returned to ourselves and refuse to accept them.
Goods are normally dispatched on the next day of ordering, by the method you have chosen. However items exceeding 2 m in length cannot be sent by ACS courier and we will contact you with an alternative method and cost.
All non offer goods valued over €100 are dispatched free of charge within the Cyprus main cities.
 
Delivery to addresses outside Cyprus
Cost of delivery to addresses outside Cyprus over 2kg packed weight is dependent upon diameter, length and volume of consignment and so individual quotations are provided. Normal delivery services within E.E.C countries are from 5 - 8 working days. Similar criteria apply to other destinations and individual quotes for delivery are provided.
 
Delivery costs vary according to the size of package and destination. They can be sent via Air Freight Cyprus Post International Signed For or EMS DATAPOST Courier depending on the destination. If you have placed an order we will contact you with shipping quotes. You can call or email for advice or quote on sending you your goods and costs before placing an order.
The cost of delivery does not include any duty that may be payable in your country. You should check out your countries policy on this on their website. Duty normally depends on the type of product being imported and the value. Sometimes there is no duty on items under a certain limit .It does vary widely however Country by Country.
 
Cancellation Policy
When you place an order through our website, you can cancel your order at any time before the goods are dispatched. The full costs of the goods and the delivery charge will be refunded. If your order has been dispatched, then please see our returns policy below.
For all cancellations and returns, please contact us with full details, including your order number contained in your Order Acknowledgement email as soon as possible.
 
Returns
All You Can Surf has a no quibble returns policy.
Any goods purchased from us can be returned unused within 30 days for refund or exchange.
All returns must have the following information enclosed with the goods.
 
Customers Name
Customers Address
Contact telephone number
Reason for return
Order number or invoice number

 
We regret we cannot refund carriage on goods incorrectly ordered.
If for any reason you are unhappy with your purchase, you can return it to us in its original condition (with packaging and tags intact) within 30 days of the purchase date. We will either exchange the item and issue a full refund. Please call 0035799686917 or email sales@surfersshopcyprus.com to receive returns authorization.
For all returns please post to the following address:
 
N.S.R Trading Ltd
151 C-D John Kennedy,
Pallouriotissa,
Nicosia 1047
Cyprus
 
Quote your order number, name and what you would like to happen to your order ie exchange/refund etc...
Please note that if goods are not returned in the condition in which you received them, we reserve the right to refuse such returns.
Any item returned to us is at your own risk and cost. Please note that we will not be liable for any loss or damage to any returned items in transit and products remain your responsibility and property until we receive them. If returned items are lost or damaged in transit, we will have to charge you (or not to refund any amounts attributable to) such loss or damage. Please send any item(s) you intend to return in the original packaging.
The refund would be arranged within 7 days after we have received the goods, less insurance, freight costs, and subject to inspection as to there suitability for resale. Customers based outside the EU will also be responsible for any custom charges that might be charged when returning goods.
 
Important 
Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as "Damaged" and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as "unchecked". It is your duty to inspect and confirm that the goods are in good condition before signing. If the goods are damaged and not signed for as such, All You Can Surf cannot accept any liability and the item will not be replaced or reimbursed.